Privacy Policy for Dr. Arturo Valdez and drarturovaldez.com

Last Updated: May 17, 2025

This Privacy Policy describes how Dr. Arturo Valdez (referred to as “we,” “us,” or “our”) collects, uses, and shares personal information of individuals who visit our website, drarturovaldez.com (the “Site”), and who provide us with their information through online forms or other means. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, mailing address.
• Medical Information: Information related to your health history, medical conditions, treatment preferences, and any information you provide in consultation forms or questionnaires.
• Demographic Information: Age, gender, nationality.
• Technical Information: IP address, browser type, operating system, referring website, pages visited on our Site, and other usage data collected through cookies and similar technologies.
• Communication Information: Records of your correspondence with us, including emails and form submissions.
• Photographs and Videos: If you provide them to us for consultation or treatment purposes (with your explicit consent).

2. How We Collect Your Information

We collect your personal information in the following ways:

• Directly from You: When you fill out forms on our Site (e.g., contact forms, consultation requests, health questionnaires), when you communicate with us via email or phone, or during consultations.
• Automatically: Through the use of cookies and similar tracking technologies when you visit our Site. You can manage your cookie preferences as described in our Cookie Notice [Link to your Cookie Notice if you have one].
• From Third Parties: In limited circumstances, we may receive information from third parties (e.g., referring physicians), but only with your consent or as legally permitted.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: To respond to your inquiries, schedule consultations, provide medical advice and treatment, and manage your appointments.
• Communication: To communicate with you about our services, appointment reminders, follow-up care, and important updates.
• Personalization: To personalize your experience on our Site and tailor our communications to your interests.
• Improving Our Services: To analyze website usage, understand patient needs, and improve our services and Site.
• Marketing and Promotions: With your consent, to send you promotional materials, newsletters, and information about special offers. You can opt-out of these communications at any time.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and our professional obligations.
• Research and Development: For internal research and development purposes to improve our services and develop new ones (on an anonymized or aggregated basis where possible).

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Our Staff and Medical Professionals: Our doctors, nurses, and other healthcare professionals involved in your care.
• Service Providers: Third-party companies that provide services on our behalf, such as website hosting, email services, payment processing, and analytics. These providers are contractually obligated to protect your information.
• Legal Authorities: When required by law, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.
• With Your Consent: We may share your information with other third parties with your explicit consent.

5. International Data Transfers

As Dr. Arturo Valdez is located in Mexico and serves patients internationally, your personal information may be transferred to and processed in countries other than your country of residence, including Mexico. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable legal requirements.

6. Security of Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, secure access controls, website security. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

• The Right to Access: To request access to the personal information we hold about you.
• The Right to Rectification: To request that we correct any inaccurate or incomplete personal information.
• The Right to Erasure (Right to be Forgotten): To request the deletion of your personal information under certain circumstances.
• The Right to Restriction of Processing: To request that we limit the processing of your personal information under certain circumstances.
• The Right to Data Portability: To receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• The Right to Object: To object to the processing of your personal information for certain purposes, such as direct marketing.
• Rights Related to Automated Decision-Making: To not be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you.
• The Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records will be retained in accordance with applicable medical record retention laws in Mexico.

9. Children’s Privacy

Our Site and services are not intended for children under the age of 21. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

10. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Dr. Arturo Valdez

Azuna Medical Center
9th Floor, Suite 914, C.P. 77503,
Cancun Q. Roo. Mexico

Hospital Galenia
Tulum Ave., L-1, Mza-1, Sm 12
Cancun Downtown, 3rd Floor, Suite 320, CP.077504
Cancun, Q.Roo, Mexico

Info@drarturovaldez.com

+52 998.845.1355 | +52 998.241.9485 | +52 998.802.1079 | +52 998.241.9485